CAREERS AT UNION STREET MEDIA
Web Site Support Specialist
Union Street Media builds and maintains web sites for businesses, real estate agents, professional associations and non-profit organizations across the country. We are looking to add a new Web Site Support Specialist to our team.
The Support Specialist role requires direct interaction with our clients on a regular basis. As a member of our support staff, the person who fills this role will be responsible for helping update and maintain our client's web sites. This includes fielding phone calls, helping with advice & training on our content management system, and responding to requests submitted through our support ticketing system. The role entails timeliness in project delivery, attention to detail, and a high degree of professionalism when dealing with clients and co-workers.
Qualifications:
- Previous experience as a professional web developer
- Four year college degree
- Applicable course work in web site development
- Good communication and writing skills
- A belief in our concept, a strong work ethic and team mentality
- Professional presentation, timeliness, discipline and behavior
- Thorough understanding of HTML, php, CSS, Photoshop
Functions/Responsibilities:
- Managing and completing support tickets as they are submitted by clients
- Fielding phone calls from clients through out the day
- Sharing in the rotation of our off-hours emergency ticket notifications
- Work with all members of the USM team to troubleshoot problems
- Help with spam filtering, DNS changes, setting up FTP and email accounts
- Keeping skill set up to date with current design and technologies
Compensation: Commensurate with experience.
Schedule: Position is open immediately.
Follow up: Email resumes to jobs@unionstreetmedia.com.
Union Street Media is an equal opportunity employer.
